Online Booking

ALICE SPRINGS CLINIC (NT)

BLACKBURN CLINIC (VIC)

Important Booking Notes:

If you are a new client or it has been more than 12 months between visits, please choose 'Initial Consultation'. Your appointment will be adjusted accordingly if the wrong appointment type was made.

Please call the clinic before making an online booking if: You suspect you have covid-19, or if you are a close contact.

When making an online booking with us, you are agreeing to our Cancellation & Non-Attendance Policy. Please see below for our full cancellation policy to understand where charges may apply and ways you can contact us to change your booking.

Waiting List: Please write down your preferred date + time under appointment notes just before completing the online booking. We will notify you once an earlier slot becomes available.

Ask us a question:

Cancellation Policy

How to cancel

TERMS & CONDITIONS

Fees are subject to change without prior notice.

CANCELLATION & NON-ATTENDANCE POLICY

When you make a booking, the practitioner's time and clinic facilities are set aside exclusively for you. We understand that your schedule might change, therefore we respectfully ask for at least 24 hours notice for cancellation or rescheduling. This allows time to reallocate your appointment to other clients on a waiting list.

Unless you have opted out of notifications from us, you will receive an SMS or E-mail reminder 48 hours before to confirm, cancel or change your appointment. Any late changes may incur a fee of $40. If you however do confirm or don't reply to the reminder and miss your appointment, you may be charged 100% for the scheduled appointment type. This fee needs to be paid before booking the next appointment and is not claimable on health funds. Exceptions can be given in the case of an emergency.

By proceeding with our online booking, you are confirming you agree with our cancellation and non-attendance policy.

HOW TO CANCEL OR RESCHEDULE YOUR APPOINTMENT:

Respond to your SMS or email reminder which you will receive 48 hours before your appointment.
Call us during business hours or leave a detailed voicemail message if necessary. We will return your call as soon as possible.
Send us an email to reception@senhealthclinic.com.au with your appointment details and message. We will reply as soon as possible and update your booking.

Unfortunately, we do not accept messages on our social media, WhatsApp or Line apps as formal notifications for rescheduling or cancelling your appointment.

CONCESSION DISCOUNT

A 10% concession discount is available for consultations and granulated herbal prescriptions (excluding raw herbs). This includes Full-time students, Pensioners and Health Care Card holders. Discount does not apply for any Facial Acupuncture treatments.

PRIVATE HEALTH FUNDS

We have HICAPS on site which provides convenience for on-the-spot claims. You simply pay the "gap amount" for your cost of care. Our clinic is recognised as a provider of over 50 funds. To ensure that you are covered for our services, please check with your private health provider for more information regarding percentage benefits, claims and policy before your scheduled appointment.

TREATMENT PLANS & PACKAGES

We are happy to discuss plans for your ongoing treatment and care. Since Acupuncture and Chiropractics are cumulative therapy, we offer treatment packages to encourage your commitment to your health. The packages help to make your regular sessions more affordable and convenient. We do not offer packages to lock in or mislead our clients for sessions not required. Packages are non-refundable and non-transferable. Valid for up to 12 month use.

PAYMENT

We accept Visa, MasterCard, Debit and Cash.

Fees are payable at the time of your appointment. Outstanding accounts exceeding 7 days incur a late payment administration fee of $10. After 28 days the debt will be transferred to a debt recovery specialist and legal action is commenced.

Last updated 11/04/2023